Madeira Assist is designed for anyone who could use an extra pair of hands on the island. Whether you’re an expat settling into Madeira, a digital nomad here for a few months, a local juggling a busy life, or a business needing trusted on-the-ground support, we’re here to make things easier.

From small everyday tasks to complex coordination, our team helps you navigate island life smoothly — so you can focus on enjoying Madeira.

It always depends! We handle a wide variety of requests—from the most basic to the most complex. From helping you settle in or finding reliable service providers, to navigating local bureaucracy and processes with ease. We may also assist with understanding Portuguese documents, emails or do in-person translations. Do you need us to join you or attend a meeting with you, sure! We offer language support so you can confidently manage matters in Portuguese, with the support of a local partner.

We offer flexible options so you can choose the level of support that fits you best:

💼 Your Ultimate Concierge Experience
We’re here whenever you need us — no questions asked. Our team supports you with ongoing help, coordination, and personal assistance. Ideal if reliability and continuous support matter most.

⚡️ Pay-as-you-go — easy, flexible, no commitment
Not ready to commit? Try our services or get help with one-time tasks. You only pay for the time you use — perfect for occasional support or quick requests.

🎯 Packages — save with bundles
Need more regular help without a full subscription? Choose from 5, 10, 20, 30, or 40-hour packs.
Perfect for Virtual Assistance (VA), Personal Assistance (PA), or in-person coordination around Madeira.

It’s simple! Just send us an email with your request, and we’ll get back to you shortly. From there, we’ll probably schedule a meeting—either in person or over a call—to better understand your needs. Once we have a clear idea of what you’re looking for, we’ll send you a quote and agree on how we’ll work together, including your preferred way of staying in touch.

Don’t hesitate to ask. We’re flexible, resourceful, and always ready to find a way. Challenge us! Furthermore, confidentiality is something we take very seriously. Whatever you’re thinking, you can trust us.

We usually respond within 24 hours on weekdays — often much faster! For urgent requests, we’ll do our best to prioritize and support you as soon as possible.

We understand that plans can change. We offer flexibility with regards to your requests, but we ask that cancellations or changes be communicated as early as possible to ensure smooth coordination and planning on our side.

We’re an honest organization. If something went wrong, or we couldn’t help you, we will most likely refund your money. However, we’re very confident about our team, experience and the ability to deliver. If needed, reach out to luis@madeirafriends.org to escalate your request and speak directly to our leadership team.